Shipping policy

Shipping and Local Pickup Policy for Wholesale Orders

By placing an order on this site, you agree to the following terms. These terms apply to both shipped orders and local pickups.

We will ship to the Shipping Address provided at checkout. Shipments are sent through major couriers such as USPS and FedEx and will include tracking. Once a parcel leaves our facility, it becomes the responsibility of the courier to deliver it. If you believe your parcel is lost in transit, please contact the courier directly. We are not responsible for loss caused by theft or acts of God.

Shipping charges are estimates based on our ability to combine items into the same parcel. Some products cannot ship together, and additional shipping fees may apply.

When you receive your products, please inspect everything right away. If anything appears damaged in transit, you must notify us immediately and you must keep all packaging and shipping materials. Carriers require this for damage claims and we cannot assist without it.

For any other concerns or missing items, notify us as soon as possible and no later than 7 days after the order shows as delivered. We will do our best to resolve issues that are reported within this time frame.

Once you receive the products and add them to your inventory, all responsibility transfers to you as the retailer. If you later sell an item to a customer, it is understood that you have accepted the product as received. Any concerns a customer has after your sale must be handled by you, since you are the one who inspected, accepted, and sold the product. Under no circumstances should your customers be directed to contact us for issues that should have been addressed by you before the sale.